Zip Car Charged Me Months Later for the Flat Tire Already on the Car
On 04.05.2023, I rented a Zip Car with plate number 34DM***82 for 30.8km. The way to go is the E5 highway. With this mileage, I saw that the vehicle had a flat tire when the vehicle light came on, and I immediately called customer service and informed them. One tire of the vehicle was flat. After 6 months, 11,096₺ was deducted from my account due to this flat tire. What kind of system, what kind of fraud is this? How can one tire cost so much in the Zip Car we use as a company, even though it is in our own personal vehicles? Also, there is no place on this road where I can personally blow it up. We also know the tire prices, but what is this figure and how can they reflect this if they cannot invoice it? Necessary complaints will be made to the Ministry of Industry and Technology, CİMER, TOKKDER and Consumer Arbitration Committees. All the images we have are available, but invoicing cannot be done to the past date, and petitions will be submitted to the places that control them to take the necessary sanctions. There can be no such unfair gain. ZİPCAR is defrauding and making unfair profits.
Hello Mr. Kaan, First of all, we would like to express our deep regret for the situation you have experienced. We will conduct a review of your message as quickly as possible and get back to you. The Zipcar Team
Hello Mr. Kaan, We have completed the review regarding your message and provided you with information on the matter by calling you on 29.11.2023. If you need any assistance, you can reach us 24/7. Zipcar Team
Sure, here is the translation: "Yes, I was called and I am waiting for the outcome. I request that this mistake be corrected and a refund be issued."
