6 Months Later Zip Car Sent Me Damage Cost Bill
On 09.06.2023, the Renegade vehicle I rented from zipcar for 1 day on 09.06.2023 had a flat tire while driving on a straight road, I called the company immediately and after they took the vehicle by tow truck, I asked customer service if there was a problem (they have a record of my conversation). 6 months after I was informed that there was no problem, I was threatened that I would have to pay the 0 tire fee invoice 6 months later, otherwise the delay interest and legal costs would be reflected on me... Since I did not have the opportunity to examine the condition of the tire etc. when I took delivery of the vehicle, it seemed strange that I was asked to pay for 0 tires. Is this how these companies treat their customers? Do they make us buy their tires? Doesn't the vehicle insurance cover this? I was not provided with any photos, evidence, etc. Maybe the tire was repaired and they want to make me pay for the tire bought for another car? How can I be sure of this... I came across similar complaints on the internet and I wanted to share them so that maybe I can wake someone up about taking full photos etc. when delivering the vehicle and prevent them from experiencing the same thing. I didn't approve of this style for a well-established company like Koc... I will never rent from this company again...
Hello Mr. Göksel, First of all, we would like to express our deepest regret for the situation you are experiencing. We will review your message as quickly as possible and get back to you. The Zipcar Team
Here, you respond in this manner, but on the customer service side, you are clearly making legal threats, even though you are in such an unjust situation. Additionally, our emails have been sent to Otokoç Otomotiv and managers from abroad. During phone calls, there have been incorrect pieces of information provided, everything is present if detailed investigations are conducted. Moreover, my grievance has been nicely expressed through several broadcasters on Twitter, Instagram, Facebook, and Twitch. What you are doing is absolutely against the law, purely profit-driven, causing many people to suffer.
As long as you don't resolve the issue, I will continue to spread my complaints everywhere. I'm announcing it here to everyone: do not rent from this company under any circumstances. They do the same thing to everyone; you can read examples of it everywhere. Six months after the car is rented, they claim that you scratched the car, the tires are worn, someone smoked in the car, or the window is cracked, and they issue invoices and collect payments through legal threats. This way, the company makes a tremendous income. There are many people who have experienced this, and you can see it on this site, on Twitter, and everywhere. I will also seek my rights legally. To those reading this, please put a stop to this exploitation and do not engage in any transactions with this company. They bind you with the clauses in the contracts you accept through the app, and they make bulk collections, even months later. They tell me they won't delete my credit card from their system, and they have practically seized my credit limit. This is an open crime.
Hello Mr. Göksel, We have completed the review regarding your message and provided you with information on the matter by calling you on 30.11.2023. If you need any assistance, you can reach us 24/7. Zipcar Team
You haven't solved any problem and you are still asking me for the money. You haven't resolved it, so why do you feel the need to write something like this here? There has absolutely been no solution. You said that my credit card would not be deleted from the system and that the money would be collected from me, and if I close the card, you would refer it to the legal department. In other words, nothing has changed.
Now you have issued a fee like this and you are asking me to make a payment. You say you will refer me to the judgment section, and every day at 19:00 you try to withdraw the balance from my card. You said this would continue until the debt is paid.
Here you go, everyone can see it now, they are asking for a different fee like this and they are trying to charge my cards every day, and you also said that you would not delete my card information.
The system doesn't even allow me to send a photo.
