On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they couldn’t locate the package and claimed they had already reported the issue to Zara. Since then, I have reported this problem to Zara multiple times through WhatsApp—the only available communication channel—but after 3 months, I still haven’t received a refund. Despite being a loyal customer of Zara for years, including at the Ankara Panora store, I have only been told to “wait” with no clear explanation or apology. It is extremely disappointing that a global brand like Zara ignores such a serious issue and holds onto customers’ money without accountability. I demand an immediate refund of my payment and a formal explanation for this unacceptable treatment.
On September 6, 2025, I placed an order through the Zara app for a kids’ cargo jogger pant (order number 5432*16) and selected store pickup at Zara Palladium. However, my package has never arrived and I still have not received the item. I contacted Zara customer service twice via WhatsApp, but never...
I requested a refund of ₺989.95 on May 29, 2025, through Zara’s mobile application and returned my products accordingly. The return process was completed smoothly, and I received confirmation that the items had reached their destination. However, as of today, June 26, 2025, the refund has still not ...
I am writing to express my deep dissatisfaction with the customer service I received from Zara Türkiye between June 27 and July 5, 2025, regarding two online orders (54221801562 and 54248291422). Despite contacting Zara via WhatsApp live chat more than a dozen times—speaking with representatives suc...
I placed an order on June 17, 2025, and paid immediately. The delivery date was supposed to be June 23rd at the latest, but only one item arrived from my order. I finally managed to reach a representative via WhatsApp, and they told me there was a "delay" with my products and asked if I wanted them ...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
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