On June 22, 2025, I made a purchase through Zara's online app. Even after 6 days, the item had not been shipped, and on June 28, I received a notification from my bank stating that the order had been canceled and a refund would be issued. I’ve been completely unable to reach the brand’s customer service. I managed to message someone named E*** through a business account on my own, but I only received generic responses and was brushed off. They claimed the item couldn’t be supplied, but I purchased it when it was clearly listed as in stock. This was not an out-of-stock product. They sold an unavailable item, failed to ship it for six days, and canceled my order without informing me. My order number is 5380*****47. They cause customer frustration without hesitation, and once a refund is issued, they act as if that solves everything.
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
I decided to cancel my Zara order (Order No: 5383*****95) after being unable to reach the assigned shipping company for over two and a half weeks. I informed Zara of my decision and was told that the order had been canceled. However, I never received any confirmation email to verify this cancellatio...
My Zara order (tracking number 5363*55) has been stuck in shipping for over a month. At this point, it’s clear that the package is either lost or severely delayed. I have repeatedly contacted Zara’s online customer service, but instead of providing a real solution, they just keep stalling with gener...
I placed an order from Zara. The system says it was delivered on 07/07/2025, but I never received the package. I contacted customer support multiple times over the past 10 days, and each time I received the same generic replies: “Your case is being reviewed,” “We’ll get back to you shortly,” or “We’...
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
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