I ordered a dress from Zara’s official website, and it never arrived. After checking the tracking, it became clear that the package was lost in transit. I immediately contacted Zara’s customer support, expecting a quick resolution, but instead I was met with complete indifference.
They used a third-rate courier company I had never heard of, one that has no local branches and no accessible support. When the package was marked as lost, I turned to Zara—thinking a brand of this size would take ownership. I was wrong.
There is no way to speak to a real person. You’re forced to go through robotic email or chat loops, and every time I explained the issue, I received the same scripted responses with no action taken. I spent days repeating myself with zero progress. They kept brushing me off with vague excuses and refused to either resend the product or issue a refund.
