still haven't received the items from Zara that I bought on November 11th. There has been no resolution despite my daily attempts to reach out to live support. Concerningly, Zara's customer service has shown no interest whatsoever; despite their claims of involvement, they have not responded to emails or followed up. No one from Zara has even made an effort to call after 16 days. I have never dealt with an online clothing company before like this one; not only did they fail to deliver the items I ordered, but they also showed an unprecedented lack of communication and action.
I’m beyond frustrated with Zara and need this issue resolved immediately. I placed an order on March 21, and the shipping company returned it directly to Zara without delivering it to me, stating that the package was damaged. Since then, I’ve received no refund and no exchange—absolutely nothing. I...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
It’s been over a month since I placed an order with Zara, and I still haven’t received the items. I’ve asked repeatedly for them to cancel the order, ...
On March 30, 2023, I sent back to Zara the items I could return until April 6, 2023. I called customer service when I didn't hear back from them. At first, they said that the goods didn't get to them. Later, I talked to the shipping company and found out that Zara got the return on April 1, 2023. Th...
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