Hello, I received my Zara online order today, but the belt that’s supposed to come with the product was missing. I immediately reached out to Zara’s online support, expecting a simple resolution. Instead, I’ve been met with complete silence. The only response I’ve received so far is an automated message saying, “We’re transferring you to a representative,” but no actual person ever followed up. I haven’t even had the chance to properly explain my issue.
I understand that mistakes happen—a missing belt can be overlooked—but what’s unacceptable is having zero access to customer support when something goes wrong. It's incredibly upsetting that there’s no real person to talk to, no proper communication channel, and no accountability.
I don’t want to return the product. I simply want the missing belt shipped to me, as it should have been included in the first place. Zara, please send the belt immediately and fix your customer service. It’s not just about the item—it’s about trust and being able to rely on a brand to handle problems when they arise.
I ordered a dress from Zara’s official website, and it never arrived. After checking the tracking, it became clear that the package was lost in transit. I immediately contacted Zara’s customer support, expecting a quick resolution, but instead I was met with complete indifference. They used a third...
The coat I ordered from Zara online on January 19th, order number: 52703725231, was delivered without a belt, despite the fact that it is shown with a belt in the website image. If I return the product that I just barely got on sale, I might not be able to get it again. I'd like to have a belt deliv...
I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and cert...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
I’m incredibly frustrated with my recent experience with Zara’s return process. I ordered several items, but they were much too large and unwearable. ...
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