I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and certainly no package. I’ve been home the entire time—nothing was left at my door, and no neighbors saw anything.
Trying to get help has been a nightmare. The shipping company won’t answer calls or messages, and Zara’s so-called “customer service” is non-existent. There’s no human to talk to—just a useless chatbot on WhatsApp that keeps looping me through automated responses. There’s no accountability, no real-time support, and definitely no resolution.
This is unacceptable for a brand of Zara’s size. I want my missing item or a full refund immediately. Zara, fix your logistics and start taking responsibility for lost packages. Customers deserve real support—not bots and dead ends.
I ordered a dress from Zara’s official website, and it never arrived. After checking the tracking, it became clear that the package was lost in transit. I immediately contacted Zara’s customer support, expecting a quick resolution, but instead I was met with complete indifference. They used a third...
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
I am frustrated with Zara’s delivery service. The delivery date for my order has passed, yet my package still hasn’t arrived. I’ve contacted Zara’s customer service multiple times, but they have been absolutely unhelpful. I’ve received no clear updates, and I cannot even reach the shipping company t...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
I received my Zara order on Monday, November 4, only to find the package left with security in a terrible condition. The courier called to notify me, but by the time I arrived downstairs from my workplace, the package was left behind, completely torn apart. I immediately took photos and reported the...
Comments