I faced a major issue with the shoes I purchased from Zalando. To start, the product looked nothing like the photos online – the colors and design were completely different, leaving me very disappointed. On top of that, the quality was shockingly low. After just a few wears, the stitching began to unravel, and cracks appeared on the sole. Given the price, I expected far better.
When I contacted customer service, they were unhelpful and made no effort to address my complaint or process a refund. It felt as though they ignored my concerns entirely, which left me feeling mistreated as a customer. This level of service is simply unacceptable.
Additionally, the delivery took almost a month, which was incredibly inconvenient. To make matters worse, their return policy is complicated, with excessive paperwork and procedures that made the process unnecessarily difficult. I wasted my time and energy trying to navigate it all.
Overall, my experience with Zalando’s shoe purchase was extremely disappointing. The product quality was subpar, customer service was poor, and the return process was overly complex. I’d rather shop elsewhere for a better experience.
I'm highly disappointed with the shoes I purchased from Zalando. The product looked nothing like the picture online – colors and design were completely different, leaving me frustrated from the start. Not only did the shoes appear mismatched with what was advertised, but the quality was shockingly p...
My recent shopping experience with Zalando was a complete disappointment. The items I received were entirely different from what I ordered and looked nothing like the pictures on the website. The fabric quality was extremely poor, wearing out quickly after just a few uses. To make matters worse, the...
I'm deeply disappointed with the bag I purchased from Zalando. The quality is nowhere near what I expected – the material feels flimsy and isn’t built to last. Within a short time, the bag showed visible signs of wear, and the stitching started to unravel. To make matters worse, the product looks en...
I am deeply disappointed with the quality and fit of the product I received from Zalando. The material feels cheap and fragile, and even after the first wear, some stitches started coming apart, and the color began fading. I did not expect the item to deteriorate so quickly, which has left me highly...
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a problem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely...
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