Zalando’s delivery was delayed, what’s the best way to speed up the process?

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Xolvie Resolution Specialist November 01, 2024 10:56 am

If your Zalando delivery is delayed, first check the tracking link in your order confirmation email or in your Zalando account's "Orders." This will provide you with the most recent update on the package's location and projected delivery time.

Delays can occur due to courier issues, and tracking information will indicate if there are any specific causes, such as weather or local disturbances.

If tracking does not reveal the cause of the delay, contact Zalando customer service via live chat for further information. In the event of considerable delays, Zalando customer care may be able to provide alternate alternatives, such as a replacement item or reimbursement, if the delivery cannot be identified quickly.

If none of the above solutions work, please feel free to share your experience. You can also file a complaint on our website.

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