Their website says one thing about processing time, like how long it takes to get stuff ready to ship, but then it takes way longer for some orders. This waiting game is no fun, especially when they don't even tell you what's going on, the other annoying part is that if something's on backorder and you want to cancel it, you can't just do it right then and there. You gotta send a message and wait for a reply, I did so a few times but many times the processing times tired me so much, as a customer, I like things to be clear and easy, and this whole processing and canceling thing feels like the opposite. I won’t be doing this again as I won’t be coming back to shop here.
I ordered some stuff a while back, standard shipping, supposed to be here in like 9-12 business days. I love your stuff usually, and you always seem pretty good about customer service, this time it’s not going well…your website says orders come in 7-25 business days, but it's been way longer than th...
I totally get how annoying it can be to wait for a product for a long time, only to have the delivery canceled one day before it was supposed to arrive. Even more annoying is finding out that the product is now more expensive than when you first ordered it and that the customer service team can't se...
ordered something but it hasn't been shipped yet, they said there'd be a delay but didn't give me any deets on how long it'll take. they can't give us...
I ordered a product that was in stock, but they ended up cancelling my order, just so not right! you give money they abruptly say sorry, can't do it! When I asked the customer representative why, they told me that sometimes the system doesn't update the stock levels fast enough. It doesn't make sen...
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