I ordered some stuff a while back, standard shipping, supposed to be here in like 9-12 business days. I love your stuff usually, and you always seem pretty good about customer service, this time it’s not going well…your website says orders come in 7-25 business days, but it's been way longer than that and I haven't even heard a peep! the fact that I can't cancel or change my order once it's paid for is kinda annoying. Especially since it takes 3-7 whole days to even process things! Not exactly flexible, all I'm saying is a little communication goes a long way. An update here or there about my order would be awesome, once the order is placed I know there is no way back, why torture me like this?
Their website says one thing about processing time, like how long it takes to get stuff ready to ship, but then it takes way longer for some orders. This waiting game is no fun, especially when they don't even tell you what's going on, the other annoying part is that if something's on backorder and ...
I ordered on May 6th and was supposed to ship by May 15th, and arrive by today, yet there have been no updates at all about the status of my order. The customer service reps have always given me vague answers, telling me to "wait another 48 hours." neverhelpful; it's a general message that doesn't e...
ordered something but it hasn't been shipped yet, they said there'd be a delay but didn't give me any deets on how long it'll take. they can't give us...
On June 3rd, 2024, I made a purchase and was given an estimated delivery window of 2-5 days. On 11/03/2024, I got an email saying my order was on its way, but it's been almost a month and I still haven't received any updates or the products. Despite repeated promises from customer service that the s...
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