I ordered on May 6th and was supposed to ship by May 15th, and arrive by today, yet there have been no updates at all about the status of my order. The customer service reps have always given me vague answers, telling me to "wait another 48 hours." neverhelpful; it's a general message that doesn't even acknowledge let alone address my concerns!!! I found another problem when I looked into it more: the payment method I chose was debit pay, and I did make the payment. However, the order details show that the payment was cancelled, and the order is now marked as "pay-on-delivery." Have to have clear information and responsibility about how my order and payment are handled, expect to hear back right away and be made clear about the status of my order and payment.
ordered something but it hasn't been shipped yet, they said there'd be a delay but didn't give me any deets on how long it'll take. they can't give us...
It's been like a month and called their support team a bunch of times trying to get some real info about my product, but all they've given me is some vague and useless answers. they were speaking in such a manner that I felt like they were teasing me, acting like the product had been shipped six tim...
I ordered some stuff a while back, standard shipping, supposed to be here in like 9-12 business days. I love your stuff usually, and you always seem pretty good about customer service, this time it’s not going well…your website says orders come in 7-25 business days, but it's been way longer than th...
Unfortunately, after placing the order with high hopes, I was confronted with an endless stream of contradictory information and delays. The 7th of February was when I was told to expect it, but then I was told the 9th. Then I was told the 13th would be the expected delivery date. And yet, here we a...
I made an online purchase on March 25, 2024, however on March 28, 2024, I noticed that the product I ordered could not be dispatched without notification owing to out-of-date stock information. When I called customer support, instead of issuing a refund, they suggested I receive a coupon for the amo...
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