Yapı Kredi Play Card Annual Fee Refund Request & Complaint

I request the cancellation and refund of the annual card fee of ₺1,107.00, which was reflected on my Yapı Kredi Play credit card statement on 13.07.2026. Pursuant to Article 31, paragraph 3 of the Consumer Law dated 28 May 2014, card-issuing institutions are obliged to offer consumers a type of credit card for which no annual membership fee or similar fee is charged. In accordance with Article 6 titled unfair terms in contracts of the Law No. 4077 on the Protection of Consumers as amended by Law No. 4822, the membership fee charged by your bank is an unfair term, since it is not in return for any service, and the relevant contract term was prepared in advance and included in a standard contract, making it impossible for me to negotiate or influence its content. In addition, according to the decision of the 13th Civil Chamber of the Court of Cassation numbered 2011/4736 E., 2011/11579 K., there is a final ruling that, pursuant to Article 125 and the General Assembly of Civil Chambers decision 2010/1-93-88, the annual card fee as well as card fees charged retroactively must be refunded. Within this scope, I request the immediate cancellation and refund of the ₺1,107.00 annual card fee charged to my credit card, without being subject to any additional conditions. If my fee is not refunded, I will apply to the relevant authorities such as the Bank Association and the Consumer Arbitration Committee, and I will also initiate the process to cancel my card.