Yapıkredi Bank Atm Error
On July 21 at approximately 6:25 PM, I attempted to deposit cash into my own Yapı Kredi account numbered 56646*** using a Yapı Kredi ATM located in Avcılar, Istanbul. I first deposited 15,300 TRY, then added another 10,200 TRY, for a total of 25,500 TRY inserted into the ATM. After these deposits, the ATM displayed a “cash jam” error, retained all of the money, returned my card without completing the transaction, and none of the 25,500 TRY was credited to my account. Immediately after this incident, I contacted Yapı Kredi customer service, reported the situation and a case was created with the reference number 16661462. During this call, I was dissatisfied with both the attitude of the customer representative and the information provided. Instead of receiving a clear timeline and a concrete resolution plan, I was informed about an open-ended and uncertain process, which has increased my concerns regarding the fate of the money retained by the ATM. I request that the 25,500 TRY retained by the ATM be urgently identified during the necessary checks and credited to my account numbered 56646*** as soon as possible. I also request to be provided with clear, transparent and regular information about the progress of this process. In addition, I ask that the communication problems I experienced with customer service regarding both attitude and information be investigated, and that the necessary measures be taken to prevent similar grievances from occurring in the future.
