Yapı Kredi ATM Failed to Dispense Cash but Charged My Account
On 19.09.2026 Saturday at around 19:00, I experienced a serious issue while using a Yapı ve Kredi Bankası ATM. During a cash withdrawal transaction, 38,600 TL got stuck in the ATM. Although the money was not dispensed to me, it has still not been credited back to my account for 3 days. After the incident, I contacted customer service and a record was created under reference number 17238440. Despite this, no refund has been made to my account and I have not received any clear information about when the issue will be resolved. I request that the 38,600 TL amount that was stuck in the ATM be urgently and completely credited back to my account and that I be informed in writing about the result of the investigation.
Progress
On Saturday, 19 September 2026, around 19:00, I deposited cash into my account using the ATM in front of Yapı Kredi Bank’s Bakırköy Çarşı branch. I deposited a total of TRY 150,000; TRY 111,400 was credited to my account, while TRY 38,600 did not appear and the ATM locked during the transaction.
After the incident I contacted the bank and a record with number 17238440 was created. Initially it was claimed that no cash was stuck in the ATM, yet no explanation was given as to why the ATM locked. This situation has put me in a difficult position both financially and emotionally.
I request that Yapı Kredi Bank refund the TRY 38,600 that was not credited by the ATM and that this matter be investigated promptly and transparently.
Even if it's very late, the problem was solved.
