Yapı Kredi ATM Failed to Dispense Cash but Charged My Account

On 19.09.2026 Saturday at around 19:00, I experienced a serious issue while using a Yapı ve Kredi Bankası ATM. During a cash withdrawal transaction, 38,600 TL got stuck in the ATM. Although the money was not dispensed to me, it has still not been credited back to my account for 3 days. After the incident, I contacted customer service and a record was created under reference number 17238440. Despite this, no refund has been made to my account and I have not received any clear information about when the issue will be resolved. I request that the 38,600 TL amount that was stuck in the ATM be urgently and completely credited back to my account and that I be informed in writing about the result of the investigation.