I Could Not Withdraw My Salary From a Yapı Kredi ATM on Payday
On June 21, 2026, which was my payday, I attempted to withdraw my salary from a Yapı Kredi ATM located in Davutlar Neighborhood, Kuşadası, Aydın. However, I was unable to withdraw any cash because the ATM displayed a message stating that cash withdrawal transactions could not be performed.
Despite being a payroll customer of Yapı Kredi, I was unable to access my salary on the very day it was deposited. Because there was no cash available at the ATM, I could not meet my immediate financial needs. Since it was Sunday and also the local market day in the area, I was left unable to make even basic purchases at the market.
After experiencing this problem, I tried to withdraw money from another bank’s ATM. However, when I requested assistance, I was informed that I could only withdraw approximately $22. This amount was far below what I needed and did not adequately address my situation.
As a payroll customer, being unable to withdraw cash from my own bank’s ATM on payday, while also facing severe withdrawal limitations at other ATMs, caused significant inconvenience and financial hardship. I request that Yapı Kredi ensure the ATM in Davutlar Neighborhood is adequately stocked with cash, especially on salary payment dates. I also ask the bank to provide reasonable flexibility regarding withdrawal limits and fees when customers are forced to use other banks’ ATMs due to cash shortages. Finally, I request that the necessary measures be taken to prevent this problem from happening again.
Progress
Between 01.08.2026 and 02.08.2026 I tried to withdraw my mother's salary from a Yapı Kredi ATM located in Davutlar Neighborhood, Kuşadası, Aydın, but I couldn't complete the transaction because the ATM had no cash. The screen only shows a list of other nearby ATMs; when I reach the cash withdrawal stage, no cash is dispensed and we cannot receive the salary.
We have been seriously affected for two days as the same problem persists. Especially on payday, such disruptions ruin people's entire plans. In our area, the number of alternative ATMs is limited, so we cannot access my mother's salary.
I request that Yapı Kredi ensure regular and timely cash loading for this ATM, that the ATM staff act more responsively, and that the necessary checks be carried out to prevent similar inconveniences from happening again.
