Yapi Kredi Bank Queue System Failed And Customers Treated Unfairly

On 26.08.3026 at around 14:43, I visited Yapı Kredi Bank’s Yeşilpınar branch in Eyüpsultan, Istanbul. Although the branch was quite crowded, there were only two staff members at the counters serving customers. Despite taking a queue number and waiting for my turn, I witnessed people who came after me being served before me. When I asked the staff at the branch about this unfair treatment, they told me that the issue was related to the device that gives queue numbers. However, this explanation did not change the fact that customers were not treated fairly and the queue system was not properly followed. I request that the Yeşilpınar branch ensure that the queue system works correctly, that the device is checked and fixed if necessary, and that all customers are treated fairly in accordance with their queue numbers so that similar situations do not recur.