On Friday, November 28, I attempted to order a taxi through the Yandex Go app and entered my card information. The fare was clearly shown as $3, and since no driver was found, I canceled the request. However, even though I never took the ride, the amount was still charged to my account. When I contacted Yandex through the app, they insisted that no charge had been made. The transaction doesn’t even show their name on my bank statement.
This situation has caused unbelievable inconvenience and frustration. I urgently request that the $3 taken from my account for a ride I never took be refunded immediately.
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr...
On Monday, April 7, I ordered a taxi through Yandex GO and experienced an incredibly frustrating and costly situation. I called six taxis, and although each one initially accepted, they soon called me to say they “accepted by mistake,” had other passengers, or were just about to go offline, and then...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
I used Yandex GO for a 20 km ride, and the payment system completely failed me. During the trip, ₺100 was first withdrawn from my card, then another ₺200, and finally, ₺370 was charged when the ride ended. The actual cost of the trip was ₺370 — so why was I charged an extra ₺300? This overcharging ...
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