On November 12, 2025, at around 09:10, I ordered a taxi through the Yandex Go app from Çankaya Seyranbağları to Çankaya Bahçelievler. On this route that I regularly use, the app once again directed the driver through incorrect side streets instead of the main road, which unnecessarily extended the trip. Because of this, the taximeter showed $8, the driver gave a $1 discount, and I ended up paying $7. Normally, I pay around $6 for this distance.
This issue repeats from time to time, and I am forced to pay extra on my rides. I have not contacted customer service about it. I request that the error in the app’s map and routing algorithm be fixed.
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
On November 4, 2025, I ordered a taxi through Yandex Go from Buca, İzmir to Çankaya, Konak. I paid using my Yapı Kredi credit card, which was already saved in the app. Even though the taximeter amount was $10 and the driver charged exactly that amount, Yandex Go also withdrew an additional $2 from m...
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrepancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i...
On the morning of November 20, 2025, at 09:20 in Ankara, Yücetepe Mahallesi, Çankaya, I requested a ride through the Yandex Go app. The app first displayed a message saying “your car has arrived,” but there was no vehicle anywhere nearby. Then the screen suddenly changed, and it showed that the car ...
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