On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can occur, but I absolutely cannot accept being charged nearly double the amount. Had I seen such a high fare beforehand, I would never have taken the ride.
As soon as I noticed the issue, I contacted customer service through the app three times on the same day. Each time, I was told the situation was being reviewed and that I would be informed, yet I have received no response whatsoever. No explanation has been provided for the price difference, nor have I been updated on the status of the review.
I cannot find the reservation number for the ride in the app, but I do have screenshots of the chat and my bank statement. I request that Yandex Go refund the excess amount charged, which was far higher than the estimated fare shown in the app.
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrepancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i...
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
On November 4, 2025, I ordered a taxi through Yandex Go from Buca, İzmir to Çankaya, Konak. I paid using my Yapı Kredi credit card, which was already saved in the app. Even though the taximeter amount was $10 and the driver charged exactly that amount, Yandex Go also withdrew an additional $2 from m...
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
On Thursday, September 25, 2025, at 22:25, I started a taxi ride from Bornova to Karşıyaka using the Yandex Go app. Before confirming the trip, the app showed an estimated fare of ₺287 for my route, and I approved the ride based on that estimate. However, at the end of the journey, the taximeter dis...
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