After my taxi ride in İzmir on November 26, I noticed that an additional $4 had been charged to my Yapı Kredi card through Yandex Go, even though I had already paid the taxi fare separately. There is no explanation in the transaction details, so I have no idea what this charge is for.
I contacted both Yandex Go and my bank about the issue, but so far, I have not received any response. I consider this unexplained and unauthorized $4 charge to be an improper deduction.
I request that the $4 withdrawn from my Yapı Kredi card under Yandex Go’s name be refunded immediately, and that my account and transactions be reviewed to prevent any similar unauthorized charges in the future.
On November 4, 2025, I ordered a taxi through Yandex Go from Buca, İzmir to Çankaya, Konak. I paid using my Yapı Kredi credit card, which was already saved in the app. Even though the taximeter amount was $10 and the driver charged exactly that amount, Yandex Go also withdrew an additional $2 from m...
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr...
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
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