On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same trip. In other words, I was charged both in cash and on my card for one single ride.
I contacted Yandex Go customer service about this issue. They told me that the payment had already been transferred to the driver’s account and that they could not assist. Since this was my first time using the app, experiencing such a problem has left me seriously frustrated.
I request a refund of the extra $4 that was charged to my card.
On Friday, November 28, I attempted to order a taxi through the Yandex Go app and entered my card information. The fare was clearly shown as $3, and since no driver was found, I canceled the request. However, even though I never took the ride, the amount was still charged to my account. When I conta...
During my recent ride with Yandex GO, I was charged twice for the same trip — once through the app and again via the POS machine in the taxi. When I asked the driver, he insisted I had to pay using the POS, even though I had already selected in-app payment. To avoid conflict, I paid with my card on...
On November 29, 2025, at around 21:43 in Ankara Sincan, I took a taxi ride via Yandex Go and encountered a major discrepancy between the fare shown in the app and the amount the driver charged me. Although the app displayed a fare of $18, the driver took $26 from me, and I had no choice but to pay i...
After my taxi ride in İzmir on November 26, I noticed that an additional $4 had been charged to my Yapı Kredi card through Yandex Go, even though I ha...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
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