On November 13, 2025, at 16:33, I ordered a taxi through the Yandex Go app from Esertepe Neighborhood to Ankamall. Before the trip even started, $4 was charged through the app. However, when I arrived at the destination, the system charged me an additional $9. This resulted in an overpayment being taken from me. My transaction number is F07589.
I request a refund of the excess amount that was charged.
On November 27, 2025, at 13:16, I took a ride through the Yandex Go app from Araphasan Mahallesi, 235th Street to İ**** Y********** Neighborhood Clinic. At the end of the trip, the taximeter showed $2, but the driver entered $4 into the app instead, and $4 was withdrawn from my account. While the ap...
On December 1, 2025, at around 08:50 in the morning, I ordered a taxi through the Yandex Go app from Mamak Kartaltepe and got off at Kavaklıdere Mahallesi, Kızılırmak Caddesi No:4. At the end of the trip, the taximeter showed $8, but I noticed that $12 had been charged to my credit card through the...
On November 9, at around 23:28 in Ankara, I ordered a taxi through the Yandex Go app. The driver said that the car did not have a POS terminal and asked me to pay in cash, so I paid $3. However, when I later checked my card activity, I noticed that $4 had also been charged to my card for the same tr...
On November 12, 2025, at around 09:10, I ordered a taxi through the Yandex Go app from Çankaya Seyranbağları to Çankaya Bahçelievler. On this route that I regularly use, the app once again directed the driver through incorrect side streets instead of the main road, which unnecessarily extended the t...
On November 27, 2025, between 12:35 and 13:00, I ordered a taxi through the Yandex Go app to travel from Buca, İzmir to the bus terminal. Before the ride, the app showed an estimated fare of $11, but after the ride, $19 was withdrawn from my bank account. I understand that a small fare variation can...
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