For the past two days, I have been unable to purchase Stardollars or upgrade to Superstar status on Stardoll.
At first, Xsolla support told me to wait 48 hours, claiming the issue would resolve itself. However, the 48-hour period has passed, and nothing has changed. Now, they are saying the problem is with my card, but I have tried using different cards and payment methods, and the same issue persists.
Despite my repeated attempts to get help, they keep giving me the same unhelpful responses without providing an actual solution.
Stardoll, I demand this issue be resolved immediately! I expect a working payment system or an alternative solution.
I’m unable to load SD or purchase a Superstar membership on my Stardoll account. Every time I try, I get an error message. I’ve even tried using a different credit card, but the issue persists. This is extremely frustrating because I can’t fully use my account or enjoy the game without being able to...
After years, I decided to buy a Superstar membership on Stardoll. Although the payment was successfully processed, my membership has not been activated. Before this, I made another payment for a separate promotion, and while the Stardollars were credited to my account, the membership remains inactiv...
I've been a loyal Stardoll player for a long time, but I'm currently unable to add any real-world currency to my account. How much longer must I wait for this issue to be resolved before it can be considered resolved? The customer service department has not responded to any of my numerous complaints...
I recently made a purchase on Stardoll using my debit card through Xsolla. The transaction amount of ₺98 was not withdrawn from my account, and instead, a block was placed on my account. When I contacted my bank about the issue, they informed me there was nothing they could do on their end to resolv...
On September 14th around 8:30 PM, I purchased the Superstar membership on Stardoll twice. While the payment was successfully processed, my Superstar status was not applied to my account. Although I received the Stardollars, I still haven’t become a Superstar. This is the first time I’ve encountered ...
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