I purchased the 3000 Stardollars (SD) package for ₺300 on my Stardoll account, but the SD was never credited. The payment was successfully withdrawn from my bank account, and I also received a purchase receipt from Xsolla, confirming that the transaction was completed.
Despite this, my account still shows zero SD, and it's been long enough to know this isn't just a delay. I've paid for a service and received nothing—this is unacceptable.
I demand an immediate resolution: either credit the 3000 SD to my Stardoll account without further delay or issue a full refund for the ₺300 I spent. This isn’t a minor issue—it’s a clear failure to deliver a purchased digital product.
I purchased Stardollars (SD) for my Stardoll account, and the payment was successfully deducted from my bank account, yet the SD has not been credited to my profile. This is incredibly frustrating—I've paid for a service, and received nothing in return. I demand that this issue be resolved immediat...
I made two SD purchases in Stardoll, and the money was withdrawn from my bank account, but the SD never showed up in my account. I tried logging in from different devices and refreshing multiple times, but nothing changed. Normally, after logging out and back in, the SD balance updates immediately, ...
After years, I decided to buy a Superstar membership on Stardoll. Although the payment was successfully processed, my membership has not been activated. Before this, I made another payment for a separate promotion, and while the Stardollars were credited to my account, the membership remains inactiv...
On July 16, 2025, I purchased a crystal package for Marvel Future Fight through Xsolla. Although the payment was deducted from my card for ₺328.37, the transaction was never confirmed, and I did not receive the crystals I paid for. Essentially, I was charged without getting the product. This situat...
I recently made a purchase on Stardoll using my debit card through Xsolla. The transaction amount of ₺98 was not withdrawn from my account, and instead, a block was placed on my account. When I contacted my bank about the issue, they informed me there was nothing they could do on their end to resolv...
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