I purchased 1000 Robux from Roblox, but the transaction was never approved or completed. Despite this, ₺408.34 was still withdrawn from my account by Xsolla_Roblox. The payment status even said “immediate refund,” yet I still haven’t received my money back.
This is incredibly frustrating. I didn’t get the Robux, and now I’m left waiting without any communication or resolution. It’s unacceptable to take people’s money for a failed transaction and then ignore refund responsibilities.
I’m requesting that my ₺408.34 be refunded immediately. If I don’t receive my money back soon, I will be forced to take the matter to consumer protection authorities.
Roblox, please resolve this issue promptly and ensure that your payment partner Xsolla handles refunds responsibly. Your users deserve transparency and respect.
This morning, I purchased 500 Robux for ₺200 directly through the Roblox website. After completing the transaction, I checked my bank account and confirmed that the payment had been successfully withdrawn. The charge was processed by Xsolla. However, the Robux never arrived in my Roblox account. I ...
I purchased 500 Robux on Roblox, and 210₺ was immediately withdrawn from my account. However, the Robux never showed up in my Roblox balance. The money is gone, but I received absolutely nothing in return. I am extremely frustrated and disappointed. This isn’t a small amount, and I’m not the only o...
On June 30, 2025, at 1:27 PM, I attempted to purchase 400 + 100 Robux for a total of ₺210.60. Although the funds were successfully debited from my bank account, the transaction on Roblox was reported as "unsuccessful." As a result, my money is gone, but I have not received any Robux. This situation...
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