On April 9, 2026, I made a money transfer of approximately $149 through Wise to my Mars wallet. On the same day, I canceled this transfer through the Wise application, and reference number #2067539357 was created for the transaction. Although Wise stated that the refund would be completed within 1 day, more than 2 days have passed and I still have not received any refund.
After experiencing this delay, I contacted Wise customer support. They continuously keep asking me for documents, and even though I have sent the requested documents multiple times, they continue sending the same emails repeatedly, unnecessarily prolonging the process without offering any concrete solution. This situation has caused both a loss of time and financial inconvenience for me.
I request that Wise immediately refund the approximately $149 related to this canceled transaction back to my Mars wallet without any deductions or further delays. I also demand a clear and detailed explanation regarding the disruption and inconvenience caused throughout this process.
On June 13, 2025, I attempted an international money transfer through Wise with the reference number P89701400. However, before the funds ever reached the recipient, I canceled the transaction. Despite this, my ₺1,000 has still not been refunded. I’ve been waiting for weeks and tried multiple times ...
On June 6, 2025, I used my Wise account to transfer money internationally. The funds never reached the recipient by June 14th, so on Saturday, June 14th, I canceled the transaction. Now, I have absolutely no idea where my money is. This is completely unacceptable! This payment was crucial for my vi...
I made a transfer using Wise, and my bank showed that the money was sent. However, after contacting Wise, they told me the transaction was refunded—but I never received the refund! It has been three weeks now, and my money is still missing. Because of this issue, I’ve been left without funds, and Wi...
I made a transfer to my Wise account eight days ago, but the funds have yet to appear in my account. I have all the necessary documentation, including the transfer receipt, proving that the payment was made. Despite this, Wise continues to delay crediting the funds. To make matters worse, I’ve rece...
I’m extremely frustrated with Wise. On April 25, 2025, I made two transfer requests from my international account to my account in Turkey. Due to a mistake on my end, the funds didn’t arrive. As soon as I realized the issue, I immediately contacted Wise. They told me to update my account information...
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