Wise Transfer Completed but Money Not Received in Indonesia

I would like to report an issue with my most recent money transfer through Wise. On September 13, 2026, I transferred approximately $1,308 from Turkey to my bank account in Indonesia. Although the transaction appears as successful and completed in the Wise app, as of today, the money still has not reached my Indonesian bank account.

The recipient account I sent the money to is my registered Indonesian bank account, which I have used to receive money several times before. It is not an account I am using for the first time. The Wise app shows that transfer #2368616868 was completed and that 23,011,289 IDR was sent to the recipient named Sofia Wilda Yanti. However, when I contacted my Indonesian bank's customer service, they told me that the funds in question had not reached their account.

I contacted Wise Support by email and am currently waiting for a response. I am experiencing significant uncertainty and inconvenience because the transaction appears as completed in the app even though the money has not reached my bank account.

I request that the status of this transfer be urgently and thoroughly investigated, that I be clearly informed of exactly where my money is, and that the funds be credited to my Indonesian bank account as soon as possible or, if that is not possible, returned to me.