It has been a while since I last used Wise and need help remembering my login information. What kind of verification would they ask for?

Xolvie
Xolvie Resolution Specialist May 03, 2024 3:13 pm

When trying to retrieve your login information on Wise, they'll typically ask for your email address to initiate the password reset process.

If you've set up security questions previously, expect to answer those for identity verification. Additionally, they might request part of your username or login information to help jog your memory.

If you have two-factor authentication enabled, you'll need to provide the code sent to your registered phone number or email. As a last resort, Wise might ask for a scan or photo of a government-issued ID for definitive identity verification.

It's important to cross-reference this information with other sources, particularly those provided by the service provider or the company itself, as it may become outdated.

If you possess more insights or details, feel free to share them in the comments or file your complaint.

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