Wise Transfer Missing After EFT
On August 14, I attempted to transfer 300,000 TL from my Yapı Kredi account to my Wise account. The transaction was supposed to be transferred to my Wise account through Fibabanka using my Wise customer number, P33687340. However, because my Wise customer number was not included in the transfer/EFT transaction, the money is currently showing neither in my Wise account nor in my bank account. The EFT transaction reference number is 254276736062, and the inquiry number is 7162920. I have been unable to access this amount for approximately one month. When I contacted Wise, they stated that they could not see this transaction in their system. Since I am not a Fibabanka customer, I cannot reach them through any of their support channels or obtain information about the transaction. Although I requested a refund through Yapı Kredi, the money has still not been returned to my account for weeks. I urgently request that the 300,000 TL transferred from my Yapı Kredi account to my Wise account through Fibabanka on August 14, with customer number P33687340, EFT transaction reference number 254276736062, and inquiry number 7162920, either be returned to my Yapı Kredi account or credited to my Wise account, and that I be provided with written information explaining where the money has been held during this period and the reason for the delay.
