Wise Cancelled My Transfer but Has Not Returned My Money

I initiated a money transfer of approximately €150 through Wise on August 13. The transaction remained “pending” for a long time and never went through, so I recently requested its cancellation through the app. Wise Support canceled the transaction, but although the SEPA payment used for the transfer was charged to me, the amount has not been returned to my bank account.

I have not been able to receive any clear information through the app or by email, and I am having difficulty finding a written communication channel. I have also not received a response to the complaint I submitted. I do not know where my money is or when and how the refund will be processed. This uncertainty is causing me significant concern and inconvenience.

Regarding this issue, I request that the amount charged through the SEPA payment associated with the canceled transaction be refunded to my bank account as soon as possible and that the entire process be explained to me in writing. I also request that users be provided with clear information in similar situations and that Wise make its communication channels more accessible.