Wise Cannot Locate Cancelled International Wire Transfer Funds
At the end of February, I initiated an international wire transfer from my bank in the USA to a recipient in Spain, using Wise as the intermediary. After realizing I had made a mistake, I canceled the transaction. My bank has confirmed that the wire was successfully sent to Wise and has provided me with the relevant account details and documentation showing that the funds left my account and were sent to Wise. Despite this, Wise repeatedly states that they do not have the money and keeps telling me to contact my bank, even though my bank has already confirmed that the funds were sent to Wise. I feel stuck between the two parties, while a significant amount of money is unaccounted for from my side. I request that Wise urgently investigate this transfer using the documentation and references provided by my bank and refund the full amount to my bank account without any further delay.
