Wise Unauthorized $14000 Transfers After Account Hack
On September 2, 2026, two unauthorized transfers totaling $14,000 were made through my Wise UK account without my knowledge or consent. As soon as I realized that my Wise account had been accessed without authorization as a result of my phone and/or computer being hacked, I immediately logged back into my account, saw the transactions, and contacted Wise Support. I explained the urgency of the situation, stated that the transactions were not made by me, and requested that the funds be held and returned to me.
After I submitted this report, Wise closed my account and stated that an investigation would take up to three days. However, only a few hours later, I received what appeared to be an automated response stating that they could not do anything. During this process, I provided Wise with all the evidence I had showing that the unauthorized transactions were not made by me. Despite this, they permanently closed my account and released the disputed funds to the recipient without, to my knowledge, conducting the necessary checks.
I do not know this person, have no personal or business relationship with them, and have never communicated with them or had any purchase, sale, salary, or debt-related relationship with them. Nevertheless, while Wise asked me to provide extensive evidence, it appears that they did not even request an explanation from the recipient regarding the purpose of the transfer, the nature of our relationship, or any supporting documentation. As a victim of fraud and an account security breach, this situation has placed me in a serious financial crisis and has also caused me to experience multiple panic attacks throughout the same day.
I believe Wise failed to fulfill its responsibilities regarding fraud prevention, account security, and customer protection. I request that these two unauthorized transfers be canceled, that my $14,000 be returned to me, and that I receive a clear and detailed explanation as to why my account was permanently closed. I also request that the investigation conducted under my complaint/case reference number 49435662 be genuinely and comprehensively reviewed again.
