I ordered a Windsor 18,000 BTU air conditioner on July 18, and it was installed on August 8. During the initial inspection, the team informed me that the standard 4-meter pipe and signal cable wouldn’t suffice, so they placed an order for 7 meters of hose and cable in my name without my consent. A different team then completed the installation.
The following evening, I received a call demanding a payment of ₺3,500 for the hose and cable. I immediately reported this to Vestel’s customer service, explaining that I wasn’t consulted about the order. Vestel created a complaint record but stated no action could be taken during the process. Later, the technician who installed the unit threatened to collect the payment or remove the parts from my air conditioner.
It’s shocking to see an employee undermine a legal process and threaten customers in such an unprofessional manner. Vestel, I demand immediate resolution and accountability for this issue. This behavior is unacceptable for a corporate brand.
I purchased a Windsor air conditioner, but the installation experience was unacceptable. The technician who came was extremely rude and struggled to mount the unit on a flat wall. Additionally, I was informed that the brand charges for piping over a certain length, and I was asked to pay ₺3000. I p...
I purchased a Windsor air conditioner under Vestel’s warranty, and on September 5, 2024, an authorized technician came for the installation (service number 8105195854). During the process, I asked if the vacuuming procedure would be performed, as I’ve heard it’s essential. The technician claimed, “T...
I am writing to share my frustrating experience with the installation of my Windsor air conditioner. The installation team unnecessarily created a massive hole in my wall for a small pipe, completely damaging the surface. Instead of using proper sealant or mounting paste for the gaps, they stuffed p...
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