I purchased a Windsor air conditioner under Vestel’s warranty, and on September 5, 2024, an authorized technician came for the installation (service number 8105195854). During the process, I asked if the vacuuming procedure would be performed, as I’ve heard it’s essential. The technician claimed, “These are new-generation air conditioners; vacuuming isn’t necessary.” Based on this assurance, the installation was completed without vacuuming.
Later, I discovered that vacuuming is a critical step during the initial installation and that skipping it can cause irreversible damage to the unit. This means my air conditioner was installed improperly.
I demand that Vestel replaces the outdoor unit with a new one and ensures a proper installation with the necessary vacuuming procedure. This issue needs immediate resolution.
I ordered a Windsor 18,000 BTU air conditioner on July 18, and it was installed on August 8. During the initial inspection, the team informed me that the standard 4-meter pipe and signal cable wouldn’t suffice, so they placed an order for 7 meters of hose and cable in my name without my consent. A d...
I purchased a Windsor washing machine by Vestel and started using it just a week ago. Almost immediately, the machine began operating with excessive noise and even started moving out of place while running. I recorded videos of these issues and showed them to the technical service team, but they cla...
I own a Windsor air conditioner, which experienced a burned-out card issue. The service team came to repair it just one week after the warranty expired. However, upon returning to install the replacement card, they claimed they had missed another problem—the internal card was also burned out. This ...
In April 2023, we purchased a Windsor refrigerator manufactured by Vestel. After only 5 months, it stopped cooling, causing all items in the freezer to thaw and go to waste. While the issue resolved itself within 24 hours, we called for service, but they couldn’t identify the problem. They advised u...
I am writing to share my frustrating experience with the installation of my Windsor air conditioner. The installation team unnecessarily created a massive hole in my wall for a small pipe, completely damaging the surface. Instead of using proper sealant or mounting paste for the gaps, they stuffed p...
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