I purchased a Vestel Windsor WST 65 E water heater, which was installed by an authorized service technician on October 12, 2024. Unfortunately, I wasn’t home during the installation, and my wife supervised. When I came home that evening, I discovered that the water heater was installed directly in f...
I reported an issue with my Vestel Windsor electric water heater (complaint ID: 0009968500) on October 28, stating that water was leaking from the electrical connection area. Vestel’s authorized service team inspected it and claimed the issue was due to an outdated pressure reducer and water hoses, ...
I purchased a Windsor 9000 BTU air conditioner a year ago, and it has been a nightmare during the winter. The unit makes unbearable vibrations and loud noises in heating mode, to the point where we can’t sleep. It also shuts down frequently and barely heats the room. I’ve tried contacting customer ...
In April 2023, we purchased a Windsor refrigerator manufactured by Vestel. After only 5 months, it stopped cooling, causing all items in the freezer to thaw and go to waste. While the issue resolved itself within 24 hours, we called for service, but they couldn’t identify the problem. They advised u...
I purchased a Windsor washing machine by Vestel and started using it just a week ago. Almost immediately, the machine began operating with excessive noise and even started moving out of place while running. I recorded videos of these issues and showed them to the technical service team, but they cla...
I own a Windsor air conditioner, which experienced a burned-out card issue. The service team came to repair it just one week after the warranty expired. However, upon returning to install the replacement card, they claimed they had missed another problem—the internal card was also burned out. This ...
I want to purchase the Windsor 9WS1100 dryer, but due to limited space, I require a stacking kit. I’ve been informed that the stacking kit for Windsor is not complimentary, unlike Vestel and Regal brands, which offer it for free. To make matters worse, I couldn’t get clear information about the kit’...
I purchased a Windsor air conditioner under Vestel’s warranty, and on September 5, 2024, an authorized technician came for the installation (service number 8105195854). During the process, I asked if the vacuuming procedure would be performed, as I’ve heard it’s essential. The technician claimed, “T...
I purchased a Windsor air conditioner, but the installation experience was unacceptable. The technician who came was extremely rude and struggled to mount the unit on a flat wall. Additionally, I was informed that the brand charges for piping over a certain length, and I was asked to pay ₺3000. I p...
I purchased the Windsor CM 9WS120 9kg 1200 RPM washing machine, and it has been nothing but trouble. While spinning, it doesn’t just move slightly—it shakes violently, making loud noises and literally "walking" across the floor. This excessive movement has even torn several pieces of clothing during...
I ordered a Windsor 18,000 BTU air conditioner on July 18, and it was installed on August 8. During the initial inspection, the team informed me that the standard 4-meter pipe and signal cable wouldn’t suffice, so they placed an order for 7 meters of hose and cable in my name without my consent. A d...
I am writing to share my frustrating experience with the installation of my Windsor air conditioner. The installation team unnecessarily created a massive hole in my wall for a small pipe, completely damaging the surface. Instead of using proper sealant or mounting paste for the gaps, they stuffed p...
Hello, I purchased a Windsor refrigerator about 1.5 years ago, and I’ve been facing constant issues ever since. The fridge causes excessive icing, and vegetables and fruits spoil or rot quickly. When I initially contacted customer service, I requested a replacement, but they assured me the issue cou...
I bought a Windsor Klima air conditioner in July of last year, and it started dripping water today. The air vent is where the leak is coming from, and it's not a big problem because it drips slowly. I don't understand why this is happening after only one year of use. I need help figuring out what t...
I purchased a Windsor water heater, and just as the 2-year warranty expired, it broke down. The tank developed a crack and started leaking water. This unit has never been moved, was installed by an authorized service team, and has been sitting untouched since installation. How is it possible that t...