I am writing to share my frustrating experience with the installation of my Windsor air conditioner. The installation team unnecessarily created a massive hole in my wall for a small pipe, completely damaging the surface. Instead of using proper sealant or mounting paste for the gaps, they stuffed plastic bags into the holes and left. As someone with basic knowledge of proper installation methods, I find this highly unprofessional and unacceptable.
I suspect the team may be selling the necessary sealant separately for profit. When I filed a complaint, the same crew was sent back, only to worsen the situation. Their dismissive and inappropriate remarks, such as “Should we paint the whole house for you?” were extremely unprofessional and disrespectful.
I request Windsor to repair the damages caused by their authorized service and take responsibility for this negligence. If my concerns are not addressed promptly, I will escalate this matter to Consumer Rights. I am awaiting your urgent response.
I purchased a Windsor air conditioner, but the installation experience was unacceptable. The technician who came was extremely rude and struggled to mount the unit on a flat wall. Additionally, I was informed that the brand charges for piping over a certain length, and I was asked to pay ₺3000. I p...
I ordered a Windsor 18,000 BTU air conditioner on July 18, and it was installed on August 8. During the initial inspection, the team informed me that the standard 4-meter pipe and signal cable wouldn’t suffice, so they placed an order for 7 meters of hose and cable in my name without my consent. A d...
I own a Windsor air conditioner, which experienced a burned-out card issue. The service team came to repair it just one week after the warranty expired. However, upon returning to install the replacement card, they claimed they had missed another problem—the internal card was also burned out. This ...
I purchased a Windsor air conditioner under Vestel’s warranty, and on September 5, 2024, an authorized technician came for the installation (service number 8105195854). During the process, I asked if the vacuuming procedure would be performed, as I’ve heard it’s essential. The technician claimed, “T...
Hello, I purchased a Windsor refrigerator about 1.5 years ago, and I’ve been facing constant issues ever since. The fridge causes excessive icing, and vegetables and fruits spoil or rot quickly. When I initially contacted customer service, I requested a replacement, but they assured me the issue cou...
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