I purchased a Windsor air conditioner, but the installation experience was unacceptable. The technician who came was extremely rude and struggled to mount the unit on a flat wall. Additionally, I was informed that the brand charges for piping over a certain length, and I was asked to pay ₺3000.
I provided a cable myself for ₺40, but the technician left the electrical connection unfinished with exposed wires. The drainage hose was left dangling without being properly attached. When I asked for it to be fixed, he refused and told me to hire another professional to complete the job.
This level of service is completely unacceptable. I demand Windsor address this issue immediately and ensure proper installation of the unit without further costs or inconvenience.
I ordered a Windsor 18,000 BTU air conditioner on July 18, and it was installed on August 8. During the initial inspection, the team informed me that the standard 4-meter pipe and signal cable wouldn’t suffice, so they placed an order for 7 meters of hose and cable in my name without my consent. A d...
I am writing to share my frustrating experience with the installation of my Windsor air conditioner. The installation team unnecessarily created a massive hole in my wall for a small pipe, completely damaging the surface. Instead of using proper sealant or mounting paste for the gaps, they stuffed p...
I purchased a Windsor 9000 BTU air conditioner a year ago, and it has been a nightmare during the winter. The unit makes unbearable vibrations and loud noises in heating mode, to the point where we can’t sleep. It also shuts down frequently and barely heats the room. I’ve tried contacting customer ...
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