If you can't log into Waplog and support hasn't answered, first make sure you have a stable internet connection, and try basic fixes like updating the app, restarting it, and clearing the cache and data on your Android device, since many login issues are just app or network glitches.
If you can't get into the app, you can also use the "Forgot Password?" link on the main web login page to reset your password.
If you try the technical steps and they don't work, and help is slow, send a detailed email to Waplog's customer support ([email protected]). Include your username or email, screenshots of the mistakes, and a clear explanation of what's going on.
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
Related Complaints
Waplog Login Blocked Due to Unexplained Account Ban

I am a user of the Waplog application with the email address amandapu***[email protected]. I last used my Waplog account ...on Friday, and when I tried to log in again afterward, I received a notice stating that my account had been banned and I could no longer access it. I was never informed of any clea...
Please Unblock My Waplog Account

I have been using the Waplog Android mobile application for a long time and my account was suddenly banned around 4–5 mo...nths ago without any prior warning or clear explanation. I did not receive any specific notification about a violation or any detail about the reason for this ban. Since then, I ha...
I Face a Year-Long Waplog Account Ban Without Any Explanation

I have been using the Waplog application on my Oppo phone for a long time and all of my accounts on the platform have be...en banned for almost a year. I was not given a clear explanation or justification for this ban, and I cannot access any of my accounts. After my accounts were banned, I contacted W...
Waplog Banned My Account Suddenly

On 21 May 2026, my Waplog account was suddenly banned with a notice that I had violated the Terms of Service, specifical...ly item number 5. I was very surprised by this action, as I am not aware of committing any behaviour that would justify such a violation. I use Waplog from Nigeria and had been usi...
Unban My Waplog Account

My name is Gloria and I am a user from South Carolina. I created a new Waplog account with the username “Gloria” about t...wo days ago and was using the application on my iPhone. On 22 April at around 9:03 a.m., when I woke up and wanted to chat with my match, I saw that my account had been banned with...
I Face Waplog Ban Issue and Need Account Review
Yesterday evening, my account on the Waplog Android application was suddenly banned, and since then I have been unable t...o access it. The only information I received was a notification saying that I was banned for violating the terms of service, but it did not explain which rule I supposedly broke or...
I Was Banned On Waplog And Still Cannot Create A New Account

I am writing to complain about my Waplog account being banned without a clear reason and my continued inability to acces...s the service even after attempting to create a new account. Last month, my account was suddenly banned shortly after I set a flower as my profile picture. I did not receive any wa...
Waplog Account Banned Without Explanation - Reactivation Request

I am writing regarding the sudden ban of my main Waplog app account, which is registered with the email address adedapob...***[email protected]. I used to access my account from an iPhone in Nigeria, and around May or June last year I discovered that my account had been banned. When I tried to log in, I saw...
Waplog Support Not Responding to Account Ban Appeal

I have been using Waplog as a regular user under the username “Jolly,” and today at around 1:00 PM my account was sudden...ly banned with a notice stating that I violated rule item 5. I do not know what specific action was considered a violation, and I am not aware of doing anything against the platfor...
Waplog Ban Error With No Clear Reason or Support Response

I recently created an account on Waplog using my Android phone, and just a few hours later, my account was suddenly bann...ed. The only message I received stated that I was banned for violating the Terms of Service, specifically “Item 5: prohibited activities.” I have not shared any inappropriate cont...
I Need Waplog to Review and Remove Wrongful Account Ban

I am a user from the USA accessing Waplog via the mobile app, and my account has just been banned without any valid reas...on. Right before the ban, my messages stopped sending, and shortly afterward, I realized that my account was blocked from using the service. I am certain that I did not violate any...
Waplog Account Banned Without Reason And Messaging Not Working

I have been using Waplog for about one month on my Tecno (Android) phone, and for the last 2 days, I have not been able ...to send any messages. When I try to text, the application shows that I am banned and does not allow me to message. I have tried to contact Waplog support about this situation, but ...
I Face Waplog Account Blocked Without Explanation On Android

My Waplog account with the username “Agnieszka 48” was blocked yesterday on the Android mobile application without any e...xplanation. I do not know the reason for this block, and I was unable to find any option within the app to contact support or submit an appeal. This situation is confusing and fru...
Waplog Disabled My Account Without Warning or Clear Details

On April 3, 2026, I tried to check my messages on Waplog and discovered that my account had suddenly been banned. When I... attempted to log in, the only information shown was that I had “violated terms,” but I was not given any clear reason, example, or detail about what I had supposedly done wrong. ...
Waplog Account Blocked Without Reason – Rule 5 Violation Appeal

My Waplog account with the email address saudaraphon****@gmail.com was suddenly blocked this afternoon with the explanat...ion that I violated rule number 5. After the block, I was no longer able to reply to messages, and I received a notification that my account was blocked for violating rule 5, even ...
Reactivation Of My Waplog Account

I am writing regarding the sudden and, in my opinion, unjustified suspension of my Waplog account. My account was suspen...ded today and has been inaccessible for several hours. I was not shown any clear reason or explanation for this suspension, and I do not know which rule I am alleged to have violat...
Waplog Unexpected Account Ban

Today, my Waplog account was suddenly suspended, and when I tried to log in, I received an error message stating that I ...had been banned for violating their terms of service, specifically item 5. Until this ban, I had never received any warning, temporary restriction, or prior notification from Waplo...
Sudden Waplog Account Ban Without Explanation – Violation Of Item 5

I am writing about the sudden ban of my Waplog account registered with the email address wonuolaanif***[email protected]. My... account was banned today without any prior warning or clear explanation, and I am unable to access it. When I try to log in, I receive a message stating that I have been banned fo...
Waplog Account Banned For Rule 5 Violation - Reactivation Request

I am writing regarding my Waplog account, which I use on an Android device, and which was banned on 24/03/2026 with the ...message that I violated item 5 of the rules. I would like to state that I understand the importance of complying with the platform’s terms and that I am aware that a violation has ...
My Waplog Account Was Banned
I have been using Waplog on iOS and my account linked to the email address **Traceyb***[email protected]** was banned two d...ays ago. I am repeatedly shown a message referring to a violation of the Terms of Service, specifically item 5, whenever I try to send a message, but I have not knowingly violated ...
Waplog Account Banned Without Warning On Samsung S20 Ultra

I have been using the Waplog application for months on my Samsung S20 Ultra, which I downloaded from the Google Play Sto...re, and today my account suddenly stopped working and appears to be banned. I did not receive any prior warning, explanation, or notification about this situation, and I was not in...
Waplog Account Got Banned

My Waplog account under the name Susan was suddenly banned about 30 minutes ago, with a message saying it was due to “5 ...attempts.” I do not understand what these attempts refer to, because I did not intentionally violate any rules, and I believe my unstable internet connection may have caused repeat...
Waplog Account Suspended For Alleged Community Guideline Violation

My Waplog main dating app account with the username “Pinky” was suspended a few hours ago with the explanation that I vi...olated community guidelines. I believe this suspension is a mistake and may have been triggered by a false report, because I am not aware of breaking any rules and was using the ap...
Waplog Account Unban Request

I am an Android user of the Waplog application, and my account was blocked about one week ago. When I try to log in, the... screen simply shows that my account is blocked, and I cannot access it at all. I have tried to contact Waplog support about this situation, but so far, I have not received any res...
Suspended Waplog Account Unban Request

I was using Waplog on my Android device (Samsung Galaxy S9 Plus), and my account, which I had only been using for about ...four days, was suddenly banned yesterday without any warning. One moment, I was able to use the application normally, and then I realized I could no longer send messages to my frie...
