I ordered a Givenchy L’Interdit EDP 80 ml perfume from Voghion with order number 2026042915064516590019. According to the tracking information, the shipment was marked as delivered on 13 May, but I never received the product. The shipping company later confirmed that the package was delivered to the wrong address, which does not match the delivery address on my order. Despite this confirmation, Voghion’s customer service has not handled the situation professionally. Instead of taking responsibility and contacting their shipping agent directly, they asked me to follow up with the shipping company myself. After the shipping agent clearly confirmed to all parties that the shipment was misdelivered, Voghion replied by sending a delivery note that shows different names, which do not match mine, and they insist on treating this as valid proof of delivery. I clearly did not receive my order, and even the shipping agent has admitted that it was delivered to the wrong address. I therefore request a full refund for this purchase as soon as possible, as I paid for a product that never reached me due to an error that is not my responsibility.
On 20.11.2025, I ordered a perfume from the Lancome store on a very popular and trending e-commerce platform. My order number is 10711173432 and my delivery number is 9967279736. Although the system shows this order as “delivered,” the product absolutely never reached me. I was home all day and my d...
About three months ago, I placed an order for three perfumes from the Victoria’s Secret online store (Order No: 641HR5377I). Due to a shipping label mix-up, someone else’s name appeared under my label with my name and address, and I ended up receiving another person’s products. Out of the three item...
I placed an order on Trendyol in February 2026 to be delivered to Georgia, with the order number 10225603827, and to this day I have not received anything. This situation is outrageous and completely unacceptable. When I reached out to Trendyol customer service, instead of taking responsibility, the...
The product I ordered from Clinique 8 days ago has still not been delivered. The shipping company says they did not receive the package from Clinique, while Clinique says that the order was handed over to the courier. Despite contacting Clinique three separate times during this process, I have not r...
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