I purchased a ViewSonic mini projector from Sok Market on May 14, 2023, and within the second month, it malfunctioned, refusing to hold a charge and experiencing shutdown issues during the third use. Upon contacting the Turkish warranty provider, KVK, at 216-451-9890, I faced a week of futile attempts with only music playing on the line. They claimed the other number listed on their site was for TV service only. After countless calls to Şok Market's customer service, spanning 1.5 months with no response, I filed a complaint with the Consumer Arbitration Board.
Six months later, I requested a refund based on the current price, but they decided to reimburse me at the rate I paid a year ago. Despite my prior complaint emails, the service asked me to send the product. In December 2023, I shipped it, and a week later, KVK service claimed a ₺4,739.87 expense due to alleged misuse, despite only three uses. I bought the device in May 2022 for ₺2,399, and as of December 2023, the current price was ₺6,950. Additionally, KVK stated in their tracking link that the warranty expired before the two-year mark, contradicting the purchase date of May 14, 2022. Despite the court order, Sok Market has not reached out to me yet. All supporting documents are attached.
On November 15, 2023, I took my malfunctioning TV for panel issues to the service center. After 3 weeks, it was returned with a refund-exchange report, yet no actual repairs had been made. Vatan Bilgisayar Buca, where I bought the product just 20 days ago, insists they can only issue a refund. TCL-B...
On March 12, 2025, I submitted my ViewSonic VX2718-2KPC-MHD monitor (Serial No: WAL223600457) to the authorized service center, requesting a replacement under warranty. However, on the same day, I received a message stating that my request was denied because the product was considered "out of warran...
On my OLED TV, which I bought on October 28, 2020, after a while of installation, the screen constantly turns off and on, and fixed pixels occur during operation. During the 2-year warranty period, the problem was reported to your Gölcük/Kocaeli Turkey service with videos and photos, and service was...
In August 2022, I purchased a genuine wired headset from Teknosa in Anadolu Hisarı. However, starting from April 2023, the product began to malfunction. I promptly visited Teknosa to explain the issue, and they initially showed interest in resolving it. However, after waiting for 1.5 weeks, I receiv...
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