Brand New ViewSonic M1 Pro Projector Faulty
I bought a ViewSonic M1 Pro projector from Pazarama. However, although being brand new, the glass had dust and hair particles that should not have been present. I sent it to the service center, and they issued a report indicating that it was problem-free. After calling them again and providing videos and images of the problem, they returned it to the servicing facility. They have now produced a defective report, and the product will remain in service. I want my product returned, but they refuse. They've decided on an exchange or refund, which I should pursue with the location of purchase. I have already filed a complaint with the Consumer Arbitration Board, but I would want to highlight the service's carelessness and lack of resolution. By the way, the service is supplied by KVK technical service, and I am completely unsatisfied. They appear to be blaming me for the product's damage, with no solution presented. They told me to contact the dealer myself. The vendor who made the sale is Turkuaz Bilişim, and I've also filed a complaint with the Consumer Arbitration Board against them. The seller contacted me, stating that they cannot swap but can only issue a refund, which is not possible given that it has been two months since the purchase and the goods is being offered at varying rates.
It was replaced with a new one, but this product also has problems with charging and its lights.
I sent the problematic device to the KVK technical service a few more times. After applying to the Consumer Arbitration Committee, KVK, which initially did not approve a replacement, decided to replace it with a new one. When the new product arrived, I realized there were sound issues with the old product. Fortunately, a replacement was given, but this time there is a problem with the battery not charging and issues with the battery lights. I directly contacted ViewSonic customer service, but I was told to send it to KVK again. Although the KVK technical service initially reported that there was no fault with the product, after applying to the Consumer Arbitration Committee, they identified a hardware issue and approved the replacement.
