I bought a ViewSonic M1 Pro projector from Pazarama. However, although being brand new, the glass had dust and hair particles that should not have been present. I sent it to the service center, and they issued a report indicating that it was problem-free. After calling them again and providing videos and images of the problem, they returned it to the servicing facility. They have now produced a defective report, and the product will remain in service. I want my product returned, but they refuse. They've decided on an exchange or refund, which I should pursue with the location of purchase. I have already filed a complaint with the Consumer Arbitration Board, but I would want to highlight the service's carelessness and lack of resolution. By the way, the service is supplied by KVK technical service, and I am completely unsatisfied. They appear to be blaming me for the product's damage, with no solution presented. They told me to contact the dealer myself. The vendor who made the sale is Turkuaz Bilişim, and I've also filed a complaint with the Consumer Arbitration Board against them. The seller contacted me, stating that they cannot swap but can only issue a refund, which is not possible given that it has been two months since the purchase and the goods is being offered at varying rates.
I purchased a ViewSonic mini projector from Sok Market on May 14, 2023, and within the second month, it malfunctioned, refusing to hold a charge and experiencing shutdown issues during the third use. Upon contacting the Turkish warranty provider, KVK, at 216-451-9890, I faced a week of futile attemp...
On March 12, 2025, I submitted my ViewSonic VX2718-2KPC-MHD monitor (Serial No: WAL223600457) to the authorized service center, requesting a replacement under warranty. However, on the same day, I received a message stating that my request was denied because the product was considered "out of warran...
I sent my Oppo Enco W51 model headset to your contracted Bakırköy KVK Technical Service on 18.09.2023 for filter cleaning. My headset is broken, but this is not the reason I sent it. I previously received this service from other KVK services, and only filter cleaning was done and sent without paying...
I purchased a Roborock H7 cordless vacuum through Pazarama.com, and while it was working fine at first, it suddenly stopped charging altogether. I contacted Pazarama, and they redirected me to the third-party seller. I had to track down the seller myself using old invoices, and after much effort, we...
I sent my Oppo Enco Buds 2 to the KVK service center in Kızılay, Ankara because the dust filter detached on its own, without any user damage. I expected a warranty solution, but what I got instead was a frustrating runaround and zero accountability from Oppo. After my product was delivered to their...
Comments