I would like to explain the issue I experienced with UPS Turkey. I purchased a pair of shoes from the Deichmann store at Maltepe Carrefour. On Saturday, February 7, when the package was delivered to the store, only the right shoe was available — the left shoe and the box were missing. They could not locate them. I was told the item would be shipped to my home instead, and I made the payment. The shipment was sent out on Monday.
Two delivery attempts were allegedly made, but it was marked as canceled because “the phone was not answered.” I called yesterday and spoke with the central customer service three times; a complaint record was created. I was told there was no direct phone number for the Tuzla branch. I specifically stated that I would pick it up from the branch myself, but no one came to my door and my doorbell was never rung. I was home all day. I am disabled, and no one attempted delivery.
I was told that the branch would review the complaint record and get back to me. However, I just checked and saw that the shipment is now being returned to the sender. Despite creating a complaint record, it appears that it was not reviewed or taken into consideration, and I have been left harmed. The shipment should not be returned to the sender without being properly held at the branch and allowing me the opportunity to receive it.
My shipment sent via UPS Turkey with tracking number 1ZE095E66820806296 has not been delivered for about a week. This package, which is supposed to arrive at the Üsküdar Kirazlıtepe address, has not been accompanied by any notification to me—no calls or messages have been received. In the evenings, ...
I’m very frustrated with UPS Türkiye. I scheduled a courier pickup over a week ago and provided all the required information, including my phone number. Yet, they marked the request as invalid, claiming, “There is no call record associated with this phone number.” This is unacceptable. No one from U...
I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...
I ordered shoes from FLO, and UPS Turkey was supposed to deliver them. The package was due on the 17th, but it’s now the 20th, and the package hasn’t even reached my city. It seems to be lost. When I call the central office, they say they’ve emailed for an update but haven’t received a response. The...
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
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