Apple Failed to Deliver My Order and Refused to Help Fix UPS Delivery Issue

I placed an order through Apple.com, but the package was never delivered to my home. When I reached out to Apple support, they said they can’t intervene in shipping issues—which is absurd, considering they chose the courier. I pleaded with several representatives to at least notify UPS about the issue, but their response was either apathetic or outright rude, with one even saying “What do you want me to do?” while chewing gum—zero professionalism.

UPS claimed the address was incomplete, but it wasn’t. I confirmed with Apple multiple times, and they assured me the address was correct and properly forwarded. Still, UPS refused delivery for over a week, then simply marked the package as returned—all while I waited during the busy Bayram season.

This entire experience was unacceptable. I’ve never dealt with a company that distances itself so much from basic responsibility. Apple’s lack of customer care and their reliance on an unreliable courier like UPS has cost me time, money, and trust. I’m taking this to the Consumer Arbitration Board, and I will never shop from Apple—or any retailer that uses UPS—again. Even if it costs more elsewhere, it’s worth it for the peace of mind.