I am extremely disappointed with both Apple and UPS. It has been a full week, and I still haven’t received my delivery. UPS claims that they couldn’t deliver because the “recipient’s business was closed.” That’s completely false—the delivery address is my home, not a business, and we are home all the time. The door is always open, and our name is clearly displayed on the doorbell, so it’s impossible to miss.
Even if I were to assume, for the sake of argument, that they really couldn’t find the place (which I seriously doubt), there is such a thing as a mobile phone. Why didn’t they call me? How can a courier company fail to deliver and not even attempt to contact the recipient?
UPS sent me two false notifications in one day, claiming they “couldn’t reach me at my address” and “couldn’t reach me by phone.” That’s completely untrue. I was home all day, my phone was on, and my doorbell never rang. No one came. No one called. I even tried to contact the courier, but they didn...
I placed an order through Apple, and the package was handed off to UPS for delivery. However, despite the tracking showing it’s with them, the item still hasn’t arrived. When I checked the system, it stated “incomplete address,” but I double-checked—the address is 100% correct. I called UPS custome...
UPS called to confirm if I was home, and I clearly said yes. I waited the entire day expecting the delivery, but the package never arrived. When I called them back to ask what happened, they claimed, “We tried to reach you but couldn’t.” That’s simply false—there was no missed call on my phone. Eve...
UPS failed to deliver my package on Friday, claiming the address was incomplete. But my address was entered fully and correctly. What’s even more frustrating is that I was never contacted—no phone call, no message, nothing. Every other courier company calls when there’s a delivery issue, so I expect...
I placed an order through Apple.com, but the package was never delivered to my home. When I reached out to Apple support, they said they can’t intervene in shipping issues—which is absurd, considering they chose the courier. I pleaded with several representatives to at least notify UPS about the iss...
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