On November 7, I ordered a product from Apple, which was shipped via UPS Turkey. According to the tracking system, it was marked as “out for delivery” on November 8, with an estimated delivery window between 9:00 AM and 6:00 PM. I stayed home all day to ensure I’d be available to receive it, but nobody arrived. Later that evening, I checked the tracking again, only to see that it was marked as delivered at 8:57 PM, even though I never received the package.
I went to the UPS office to inquire, but they were closed. Attempts to contact UPS customer service were futile, as they don’t operate over the weekend. This situation is extremely frustrating—my package, worth a significant amount, is missing, with no indication of where it went or who allegedly signed for it. I will be escalating this matter to Consumer Rights to get proper resolution. UPS needs to take accountability and clarify the whereabouts of my package.
UPS Turkey insists on not delivering my order from Apple, which was shipped 5 days ago from Istanbul to a destination just a 3-hour drive away. What's worse, my inquiries are either not answered or responded to with meaningless statements such as "the courier reported 'ADDRESS CLOSED'." I've been at...
The mobile phone I ordered from Apple was shipped via UPS Türkiye from Istanbul to my address in Ankara on October 10, with tracking number 1ZA5X7006877341586. However, since that date, the tracking system has continuously shown the status as “in transit,” and the package has not been delivered to m...
I ordered a product through Apple Online, which was supposed to be delivered by UPS Turkey. Despite providing all my details correctly, my package has not been delivered all week due to what they call 'incomplete information.' I repeatedly contacted both Apple and UPS, trying to get the issue resolv...
On September 25, my Apple order was shipped via UPS Turkey. However, even though my package has been showing as located at the Afyon branch since Saturday, it has not been sent out for delivery, and the estimated delivery date is listed as October 2. While the tracking page shows it in Afyon, when I...
I placed an order through Apple.com, but the package was never delivered to my home. When I reached out to Apple support, they said they can’t intervene in shipping issues—which is absurd, considering they chose the courier. I pleaded with several representatives to at least notify UPS about the iss...
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