Where is my THY ticket? In July 2023, I purchased a Erzurum-Istanbul flight ticket. I fell ill, was hospitalized, and underwent surgery. While I was in the hospital, I called the customer service 48 hours in advance to explain my situation. The representative I spoke to told me that they would sell my ticket and keep it open for future use. We agreed on this, and they sold my ticket. After being discharged from the hospital, I sent my medical reports. They informed me that I could use my open ticket whenever I wanted.
On April 17, 2024, before purchasing my Erzurum-Istanbul ticket, I called customer service. They said they would get back to me within 48 hours and mentioned that the ticket price was ₺1500, and there could be a price change after 48 hours. They assured me that the price increase would not affect me. However, 48 hours later, they told me there was no open ticket available. I ended up buying the ticket for ₺2500 instead of ₺1500. Despite sending all the required documents to THY, I lost my ticket and an additional ₺1000. Is this how much THY values a student?
THY lost my ticket, and I had to purchase a new one for ₺12,500. I had two tickets for the Malta to Istanbul flight on January 12, 2024, evening. Despite boarding the plane with both tickets, I was not allowed to check in for the January 21, 2024, morning flight. They claimed there was an error indi...
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
I had a flight with THY, PNR code Rixa6y, scheduled for September 29, 2023, from Adana to Istanbul Sabiha Gokcen at 03:50. Due to sudden kidney pain, I was taken to the emergency room in the evening. Despite informing the hospital about our situation around 21:00, your customer service representativ...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
On October 21, 2023, we purchased tickets for three people from THY. However, about a week before the flight, one of our passengers was diagnosed with lung cancer and was advised by the doctor to undergo immediate surgery. Consequently, we contacted THY and put the tickets on hold. The representativ...
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