I had a flight ticket from THY for Antalya to Istanbul on June 22. I wanted to reschedule this ticket to June 26 by calling the call center. The price shown in the system was ₺3200, but I was asked for ₺6000. Then, I decided to get a refund, and they suggested that I could keep the ticket open and later get it from the call center. When I called the call center after keeping my flight ticket open, they said there was a flight available for ₺3200, but we couldn't book it because the systems had crashed. They had arranged my ticket, but the system was inaccessible when they tried to confirm it. I am on vacation, and my daily vacation cost is ₺15,000. Since I had to wait for Turkish Airlines' system for a day, I request a refund for my vacation cost and flight ticket. I kindly ask them to call me and resolve the system issue to book my ticket. Otherwise, I will apply to the Consumer Court. I hope you respond today. All voice recordings are available; they can sit down and produce a solution based on this.
On November 4th, I contacted the Turkish Airlines call center to change my ticket. I requested a change for the flight on November 25th at 21:05 for each passenger on the ticket, keeping the same route. They informed me that there would be an additional payment of ₺901 per passenger. I accepted and ...
I find it absolutely absurd that Turkish Airlines expects me to pay the same amount as a brand new ticket just to reschedule my flight from New York to Istanbul. The cost of a new one-way ticket for three people is ₺57,000. When I contacted the call center to change the date of my ticket, they reque...
I made a reservation with Turkish Airlines for a flight on September 8th, with the reservation number UPT6BC, paying the 7-day reservation fee. However, when I tried to pay for the ticket before the reservation period ended, the THY payment system continuously failed, logging me out repeatedly. Desp...
I purchased a ticket using my accumulated miles for a flight on August 25, 2023, with Turkish Airlines, but my flight was canceled. I wanted to use my free change right to reschedule my ticket. When I tried to do this through the app, all flights appeared to be fully booked, but when I selected 'buy...
While trying to change my flight, I accidentally canceled my ticket through the app. I then called customer service to explain that I had canceled it by mistake and only wanted to change the date. However, the customer representative said that my request would be processed in three days. Despite exp...
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