In the summer of 2023, I put my ticket on hold and started the process of using it by calling the Turkish Airlines call center on June 8, 2024. The representative on the phone informed me that I could complete the ticketing process by July 5, 2024. I was then transferred to the ticketing department. The lady on the phone initially said that my ticketing date had passed, but later corrected herself, stating that I could ticket until July 5, 2024. Subsequently, the ticketing process took a full 47 minutes. However, at the end of the 47 minutes, the call was abruptly disconnected before the ticketing process was completed. When I called the call center again, I was told that incorrect information had been given and that the validity of my ticket had expired. However, it was also mentioned that if I was given incorrect information, Turkish Airlines would consider this and act in my favor. I do not want to suffer due to conflicting information from different representatives. I urgently request that the necessary actions be taken.
On July 18, 2024, at 19:45, I purchased an economy package ticket from Istanbul Airport to Kutahya Zafer Airport. I mistakenly bought the ticket for the wrong date and requested to change it to July 19, 2024. The customer service representative informed me that date changes were not possible, but I ...
On July 2, 2024, I purchased a Turkish Airlines ticket from Istanbul to Bangkok, with the outbound flight on July 3, 2024, and the return flight on July 13, 2024. On July 3, 2024, at 22:09, I received an email stating that my return flight had been canceled. When I called customer service on July 4,...
On September 15, 2022, I purchased a ticket for the Ankara-Dalaman route with the ticket number 2352481188597. A day before the flight, I received a message from THY informing me that my flight was canceled. I called the call center and was told that they could not refund me, but I could use the tic...
On August 8, 2023, I missed my flight 30 minutes before departure and was denied boarding. A THY employee then informed me that my ticket would be converted to an open ticket. I agreed and purchased a new ticket. Now, I have contacted the call center to use the open ticket. I was told that I could u...
The response from Turkish Airlines regarding my feedback is as follows: We are sorry for the inconvenience you have experienced. Upon reviewing your feedback, we found that you were not allowed to board your flight on February 11, 2024, at 15:24 due to your presence at the airport. Additionally, ...
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